Items are shipped out normally within 3-7 business days after we get your order but a lot of times it is sooner than the specified time frame.

As soon as an item is shipped out, you will be notified via email

The time range vary due to the fact that we pick items from various supplier or manufacturer warehouses, consolidate them and despatch them to you. This way we are able to negotiate the best deals eliminating unnecessary costs for you.

We currently use FedEx or USPS depending on the weight of the item, shipping destination and cost.

We ship to most states within USA with exception of Hawaii & Alaska. Internationally we ship to Australia, Canada, UK, India and Singapore if you order from a BuyOffs in your country. More destinations will be added once we have secure and reliable postal options to new destinations.

If an item is shipped via FedEx or USPS you will be provided with a tracking number.

Please note that if you are a customer from India, tracking updates appears to be delayed due to local postal issues

Yes. As soon as the item leaves the warehouse you will be notified. We will also keep you updated if there are any known delivery delays due to natural or other disasters. e.g. Hurricane.

With FedEx usually 3 attempts are made to deliver the item to you. In case of USPS the item will be held at your local Post Office.

If an attempted delivery fails a note will be left in your post box indicating how you can organize a redelivery or where you can collect the item. Please note there might be redelivery charges imposed on you by your local postal service provider.

Please check the FedEx website at this link to get more information or assistance regarding redelivery. The Link: Missed Your Package Delivery?

Sorry for not shipping the items you had ordered. Please check the section below on Returns & Refunds on how to return those items for a full refund. Exceptions might apply depending on items.

30 Days.

Get you order number and contact the Customer support team by emailing returns@buyoffs.com for your RMA and return instructions.

Send the item back within the 30-Day period as per instructions and we will refund in full (Item price plus postage paid)

Get you order number and contact the Customer support team for your RMA and return instructions. Please clearly describe the problem when contacting us so that we can resolve the matter quickly

Send the item back as per instructions and we will refund in full (Item price plus postage paid)

If you have changed your mind you can return the item within 30 Days in its original packaging for a refund. However a 15% restocking fee applies. The refund amount will not include shipping/postage costs incurred in sending the item to you. Return postage costs will have to be borne by you.

Before attempting a return, ensure that your item is not on the non-returnable items list by consulting the answer to FAQ: What Items cannot be returned?

To organize a return get you order number ready and contact the Customer support team on returns@buyoffs.com for your RMA and return instructions. Please clearly describe the problem when contacting us so that we can resolve the matter quickly

We will supply a replacement if the items are still in stock. However we cannot guarantee that a replacement is available in all cases.

Items listed below cannot be returned

:: Computer laptops, desktops, and other portables more than 30 days after delivery

:: Any product missing the serial number or UPC

:: Prepaid game cards

:: Pay As You Go (or prepaid) type items

:: Items that are classified as hazardous materials or use flammable liquids or gases

:: Jewelry that has been resized, damaged, or otherwise altered after delivery

:: Fragrances & Most Cosmetics

:: Grocery items including food, personal care items such as shampoo and skin care, and household items

:: Some Garments such as Lingerie and Underwear

Below is a summary of the return process:

1. Once you initiate the contact we will analyze the problem and issue you with return instructions if your request is accepted

2. On receipt of the returned item it will undergo quality checks

3. If all are items, accessories, original product documentation, serial numbers/UPC code are in order we will process your refund

4. If on inspection we find that any accompanying items, accessories, original product documentation, serial numbers/UPC code etc. are missing a 15% restocking fee will be deducted from the refund amount

5. Refunds will be processed within 7 working days and credited back to your PayPal Account.

We accept the following payment methods:

Credit/Debit Cards: Master Card or Visa

PayPal: PayPal funds or Credit/Debit Cards via PayPal

Below is a list of approximate processing times:

Credit/Debit Cards: A few mins

PayPal: A few mins

Yes. All of our Credit/Debit card payments are processed by PayPal, our payment services provider. We are PayPal verified Business since 2004. We have handled numerous transactions via PayPal both from website and eBay over 7 years

We do not have access to your Credit/Debit Card Numbers, Expiry Dates, CVC Codes etc. All such info you provide are securely used by PayPal on their servers to process your payment.

Once your payment is processed PayPal will notify us of the payment status and transfer the funds to our PayPal account

As an added security our website is secured by 256-bit SSL

No.

As your order move through various stages we will provide status updates via email. Once we dispatch the item a tracking number will be sent to you so that you can track the item via FedEx or USPS websites

No. Each order can only be delivered to a single address.

If you wish to order for multiple addresses we suggest that you place separate orders

Please email us immediately with a request to cancel the order. Please note that if the order has already been processed through to next stage we cannot make any modifications to that order.

As soon as an order is received and paid for in full it proceeds to the next stage in preparation for product assembling and delivery.

No.

No.

Yes. We do not stock or sell expired items.

Yes. We use Godaddy SSL Certificate with 256-bit encryption to protect transactions and customer data

To verify our Certificate Status click on the logo below

Yes. All of our Credit/Debit card payments are processed by PayPal, our payment services provider, using a number of security measures. PayPal subjects all transactions to fraud protection and security verifications.

As a PayPal verified Business since 2004 we have handled numerous website and eBay transactions successfully. Our PayPal Business Status could be confirmed by clicking on the logo below and logging into PayPal

Like to read more about the PayPal Verification process for Businesses: Click Here

Yes.

We are PayPal verified business since 2004.

A Verified seller is required to provide additional evidence of identity to PayPal and pass key security checks

As a PayPal verified Business since 2004 we have handled numerous website and eBay transactions successfully. Our PayPal Business Status could be confirmed by clicking on the logo below and logging into PayPal

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or login via 3rd party sites (e.g. Twitter, Facebook). When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or password. You may, however, visit our site anonymously and purchase items as guest using the guest checkout option. Google, as a third party vendor, uses cookies to serve ads on your site.

Any of the information we collect from you may be used in one of the following ways:

To process transactions:Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To personalize your experience: Your information helps us to better respond to your individual needs

To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs

To administer a contest, promotion, survey or other site feature

To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted by PayPal.

We do not have access to or save private transaction information (credit cards, social security numbers, financials, etc.) on our servers.

Yes

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Privacy Policy

Web: Using Contact Us form

Email: help@buyoffs.com For order questions, please include your order ID in your email.

Sales: Want to sell something? Email us at sales@buyoffs.com

Snail Mail: 10685-B Hazelhurst Dr. # 4553,Houston, TX 77043, USA
(Please note we do not offer pick up or walk-in services from these premises)

Customer Service Hours:

The truth is that any time we are near a Computer, Blackberry or a Smart Phone we will assist you with your queries. But for formality sake consider the following as our business hours

Monday - Saturday: 9.00 am - 6.00 pm

Closed on Sundays & Public Holidays

Present response time is 2 hours during business hours